Cancellation Policy

We kindly request 48 hours notice to make any changes to your appointment and no fee is charged. Should you not arrive to your appointment “no show” or cancel on the day breaching our cancellation policy, 20% of your treatment cost will be charged and your booking fee will be forfeited. 

If your treatment is on a prepaid package then this one will unfortunately be forfeited, if cancelled outright on the day. 

This also applies to gift vouchers, should you not arrive at your appointment or provide sufficient notice.

Please note we operate Monday to Saturday and notice needs to fall within our business hours.

We take your appointment very seriously  as we provide the right therapist for your treatment and this time slot may not be filled without proper notice. Plush will confirm your appointments with you via email, text reminders and even phone calls. 

In the event you cannot attend you are welcome to send a friend or family member in your space. If you need to cancel or reschedule we’re ok with this but we ask that you respect our time too, as we have allocated a Skin Therapist just for you.

*No refunds on services or vouchers, or change of mind on products.